Frequently Asked Questions
Everything you need to know about your home Pilates journey.
What is the typical delivery timeframe for a reformer?
Standard shipping usually takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking number to monitor your delivery.
Do your reformers come with a warranty?
Yes, all our reformers include a comprehensive 3-year warranty on the frame and a 12-month warranty on parts and upholstery to ensure your peace of mind.
Are the reformers easy to assemble?
Most of our models come 90% pre-assembled. You will only need to attach the carriage and risers using the included tool kit and our step-by-step video guides.
Do you offer flexible payment options?
We provide several interest-free payment plans, including Afterpay and Zip Money, allowing you to invest in your health now and pay over time.
What is your return policy?
We offer a 14-day change of mind return policy. The item must be in its original packaging and unused condition. Please note that return shipping costs are the responsibility of the customer.
How do I maintain my reformer for longevity?
We recommend wiping down the upholstery after every session with a non-alcoholic cleaner and checking the spring tension and carriage tracks monthly for smooth operation.